Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our service. It also explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation:

Words with capital letters have defined meanings. These definitions apply whether the terms appear in singular or plural.

Definitions:

• Account: A unique account created for you to access our service.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party.
• Application: Go Fresh, the mobile app provided by the company.
• Company: AlQuood International Company for Fruits & Vegetables W.L.L., located at Street 68, Shuwaikh Industrial Area 3, Block D, Go Fresh.
• Cookies: Small files stored on your device by a website, used to track browsing activity and preferences.
• Country: Kuwait.
• Device: Any device that can access the service (e.g., smartphone, tablet, computer).
• Personal Data: Information that can be used to identify an individual.
• Service: Refers to the Go Fresh app or website, or both.
• Service Provider: Any third party that processes data on behalf of the company.
• Usage Data: Automatically collected data (e.g., app usage, pages visited, IP address).
• Website: https://gofresh.com.kw
• You: The user of the service.

Collecting and Using Your Personal Data

Personal Data Collected May Include:

• Email address
• First and last name
• Phone number
• Address, state, city, ZIP code
• Usage data

Usage Data:

Includes information such as IP address, browser type, version, pages visited, time/date, and time spent. Mobile usage data may also include device model, OS, mobile network, and diagnostic info.

App Permissions:

The app may request location access (only with permission) to provide delivery features. This can be enabled/disabled in your device settings.

Cookies & Tracking:

Cookies help track activity and improve the service. We use essential, preference, and functionality cookies.

Use of Your Data

We use personal data to:

• Provide and maintain the service
• Manage your account and registration
• Process orders and payments
• Contact you for updates or support
• Send promotional messages (if opted-in)
• Manage customer service requests
• Analyze usage trends and improve services
• Facilitate business transfers if needed

We may share your data:

• With service providers
• For business transfers or restructuring
• With affiliates and partners
• With your consent
• To comply with legal obligations

Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes in this policy. We may keep usage data for internal analysis or legal requirements.

Data Transfers

Your information may be stored or transferred across countries with different data protection laws. By using the service, you agree to such transfers, provided reasonable safeguards are in place.

Your Rights

You can:

• Access, update, or delete your data from within the app
• Contact us to request correction or deletion
• Withdraw consent (if applicable)

Note: Some data may be retained due to legal obligations.

Data Security

We use appropriate security measures but cannot guarantee 100% security of data transmitted or stored electronically.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us to delete it.

Third-Party Links

Our app may contain links to other websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this policy occasionally. You will be notified of changes by email or a notice within the app.

Contact Us

If you have any questions, you can contact us:

• Email: support at gofresh.com.kw
• Phone: 2228 4646